FAQs -Retail

We sincerely apologize in case your order is delayed. Please reach out to us on WhatsApp 7303010911 with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf. Please be rest assured that it’s our responsibility to ensure that the product is successfully delivered to you.

Sorry to hear that you would like to cancel your order. Please text us on WhatsApp:- 7303010911. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.

Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. Once you have refused the delivery, we will issue a credit note, post deduction of Rs 120/- incurred towards courier charges.

We offer a 7-day exchange policy on all our products, for all unused and unworn items, no questions asked. If you're not satisfied with the items you have received, please WhatsApp us on 7303010911 and we are happy to help! Please note that the items must be returned in their original packing and should not have been used. ZIVOM reserves the right to process credit notes after checking the returned items. No exchange requests shall be entertained after 7 days. Credit not shall be issued post deduction of Rs 120/- incurred towards forward and reverse logistics charges.

Sorry to hear that you would like to return the product. To return the product, just WhatsApp us on 7303010911 stating that you would like to return the product, along with the order number and product images. We will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and approximately 7 days for it to reach us. Once received in saleable condition we will issue a credit note post deduction of Rs 120/- ( forward and reverse courier charges that we incurred).

Please send us an image of the product you have received on WhatsApp: 7303010911. Upon validation of the error, we will either send you a replacement at no extra cost or else issue a full refund, in case we have run out of stock of the exact same item.

We believe that free shipping is purely a gimmick by online marketplaces, as the courier expenses are already factored into the price. We levy weight based shipping charges since courier companies charge us in the same manner. Average weight of a jewelry item is 20 gm. Since courier companies charges us the same rate up to 500 gms, you in fact save more on shipping, upon buying more items.

Cash on Delivery was a concept introduced in around 2014 in India due to trust deficit among customers related to shopping online. We are a trusted brand on all leading marketplaces such as Amazon & Flipkart for many years now. Secondly we endeavor to send you pictures of your order before dispatch, to ensure it meets your expectation. Lastly, we want to offer you our lowest possible prices. Courier companies charge heavily for facilitating cash handling, which we definitely don't intend to pass on to you. Hence we do not offer COD.

Sure, we will be happy to completely satisfy your queries before you decide to go ahead with the purchase. Please send us a screenshot of the product you are interested in, on WhatsApp: 7303010911 and we will respond back at the earliest.