We offer a 7-day return policy on all our products, for all unused and unworn items, no questions asked. If you’re not satisfied with the items you have received, please write to us at firstname.lastname@example.org with the subject line “Return for Order # ”, along with the product images. No return requests shall be accepted after 7 days.
RETURN PICK UP
We will arrange for the return pick up from the originally delivered address within the next 5 working days and may take up to 7 days for it to reach us.
Please note that the items must be returned in their original packing and should not have been used. ZIVOM reserves the right to process replacement/issue credit note after checking the returned items.
REPLACEMENT / EXCHANGE
Once your return is received and inspected by us, we will notify you over WhatsApp about the approval or rejection of your return. Once approved, we will either share a credit note with you or dispatch a replacement and inform you about the tracking details. The choice of replacement or credit note is yours. In case the same item is out of stock, we will issue a credit note, redeemable within the next 6 months.
We believe that there is no such thing as “Free Shipping”. Courier services charge us basis weight. To keep it simple for you, we levy slab-wise shipping charges, based on bill value and your pin code.
For orders up to Rs 7500/- we charge Rs 50/- for Maharashtra-based pin codes and Rs 80/- for the Rest of India.
The rates are proportionate for each additional slab of Rs 7500/-
The more you shop, the more you save.
ESTIMATED DELIVERY SCHEDULE
Orders received till 9:00 am will be dispatched on the same working day. Orders received after 9:00 am will be dispatched on the next working day from our centralized warehouse in Mumbai.
It takes 1-3 days in Tier 1 cities, 3-5 days in Tier 2 cities, and 4-7 days in Tier 3 cities, from the day of dispatch.
Once dispatched, we will share the tracking number with you over an email and SMS. In case you do not receive your order beyond the estimated date, please WhatsApp us on 7303010911 and we will help you.